Gaming

New Factors Online Game Operators Consider in 2021

The online gaming world moves at neck-breaking speeds. In the past five years, we’ve moved from native apps to web apps. We’ve embraced live dealer software and replaced emails with live chatbots.

If you’re an iGaming player, keeping up with new changes in the industry can be a challenge. Luckily, this article highlights the biggest trends in the sector. Intrigued? Let’s dive right in. 

Simple User Interfaces

Gone are the days when every online gaming site had a website jam-packed with animations, images, and videos all over the place. The latest trend in the sector is to provide a neat, simple interface.

A simple interface increases a website’s loading speed. What’s more, it makes it easier to navigate across the most important web pages: Games, banking, account login, and customer service.

Check out dreamz.com for an example of a trusted gaming site with a simple web design. At first sight, the site looks beautiful. It draws you to its 100% welcome bonus worth up to $1000. You can also check out its game by clicking ‘All Games’ or expand its menu tab to learn more about its offerings. 

Personalization

They say, time changes everything. In the iGaming space, time ultimately changed how operators view their customers. In the past, a company could support Visa and MasterCard and hope everyone will fall in line. They could support the USD and GBP alone because that’s where most of their customers were located.

Today, the best online gaming apps operate like they’re targeting every kind of person in the world. They support tons of currencies and banks. They have loads of digital wallets, languages, games, and bonuses.

Essentially, today’s online gaming providers are all about meeting everyone’s expectation. They have slots themed after sports and comics. And more slots inspired by crime and politics. In doing so, casinos satisfy the needs of a bigger audience.

Regulatory Compliance

Can an online gaming site operate without ever following regulations? Not in 2021, at least if it wants to thrive for long. Complying with regulation is not a choice for operators in 2021. They must do it, whether this means acquiring a license every five years, paying taxes, or revealing data collection policies.

Compliance serves several benefits to players. First, it helps you separate genuine from illegitimate companies. Second, it lets you know whether a casino accepts players from your country.

For example, a license from the UK Gambling Commission acts as a confirmation you can use its services in Britain. By comparison, a license from NJ shows a website is legally operating in the Garden State.

Another reason compliance is essential is because it helps you know which casinos to trust. In many cases, regulations are there to protect players. As such, a compliant website is likely to secure your data, provide fair games and payout consistently.

Promoting High-Payout Games

Here’s one thing no one thought would ever happen—sites now brag about offering high-paying games. Fifteen years ago, operators were in a competition to provide the stingiest slots. But now, they have games that payout up to 99% of gambled money. 

To be clear, most sites don’t design the games they offer you. They lease them from independent software providers. All the same, operators have improved on their criteria for listing new games.

A lot of websites favor games from licensed, well-known software companies like NetEnt, Microgaming, Evolution, and BTG. Second, they choose top-tier games with beautiful graphics, mobile support, low house edge, and huge payouts.

In doing so, a site can gain a market advantage over its competitors. Everyone wants to play the best-paying games, anyway. That’s the best way to increase your chances of winning.

Fair, Interactive Bonuses 

Another change in the casino space regards bonuses. In 2021, the best-rated casinos utilize bonuses to welcome new players, build trust and encourage loyalty. As such, they’ve changed their bonus policies to make their promotions more appealing.

One of the effects of this new change is that bonuses have become smaller. Not many companies promise you $10,000 or $20,000. Instead, they have smaller rewards with fair terms and conditions.

For example, you could earn 100 free spins with zero wager requirements. Or you could grab a $50 bonus after you deposit and spend $10. Wagering requirements are also reducing, from the insane 50x or more casinos set a decade to 40x or lower.

While a website could give you traditional deposit-based bonuses, there’s also a shift in non-deposit-based bonuses. Think of cash backs, daily free spins, loyalty points and referral bonuses—expect more of these promotions in the future.

Quick Payouts

If you’ve noticed, your favorite casino is processing payouts faster than ever. One explanation is that operators now support quick payment companies like PayPal, Google Pay, Bitcoin, and Ethereum.

However, the most logical explanation is that competition is forcing casinos to improve their banking policies. You no longer have to wait weeks for a small withdrawal. You can receive your money within a couple of minutes.

 Still on banking, operators are lowering fees and improving their limits. These measures are designed to increase customer satisfaction. Additionally, they’re supporting a wider range of payment options.

You can use credit and debit cards. You could also use digital wallets, bank transfer. eChecks or cryptocurrencies. In other words, you don’t have to spend hours to find a casino that supports your favorite payment method. 

24/7 Live Chats

In the beginning, casinos brought automated chatbots hoping they would replace human customer service professionals. Then they realized people were more interested in chat software manned by human beings.

These days, a chatbot isn’t good enough unless it runs 24/7. And it’s operated by a human being. That way, you can be certain of receiving immediate feedback when you need it. Customer service is also more efficient this way.

To be clear, most casinos still provide email and phone contact support. However, chatbots are more effective. If you ever need quick customer service at an online casino, you’ll find it more convenient to communicate through a chatbot. 

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